We ship internationally from Osaka, Japan.Enjoy free shipping on orders over USD 200.
Shipping costs are calculated based on the actual or volumetric weight (kg): Length (cm) × Width (cm) × Height (cm). After adding items to your cart and selecting the destination, available shipping options and rates will be displayed.
- For free shipping, we primarily use Japan Post.
- Insurance coverage for free shipping is up to JPY 6,000.
- If you wish to use DHL or FedEx even for orders over $200, please select your preferred courier and pay the additional fee at checkout.
*The same free shipping conditions apply both domestically and internationally.
Please refer to this page for detailed shipping costs.
For orders under USD 200, the shipping fee is typically between USD 15 and 40(when shipped via Japan Post Airmail).
Shipping Information
Shipping Origin
All items are shipped directly from Osaka, Japan.
Available Countries and Regions
We ship worldwide. Shipping services are available to most countries and regions.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Tracking updates will follow as they become available. Please ensure someone is available to sign for your package upon delivery.
For any inquiries regarding your shipment after dispatch, please contact your local carrier and provide your tracking number.
Dispatch Time
Orders are typically shipped within 5business days after payment confirmation.
Please note that certain items are made-to-order and may require additional processing time. Even for stocked items, large orders may take longer to prepare and ship. We appreciate your understanding.
Shipping Methods and Estimated Delivery
Shipping Method Comparison
Air Small Packet |
EMS Express Mail |
FedEx Express  |
DHL Express Worldwide |
|
|---|---|---|---|---|
| Available Countries | 120 | 120 | 220 | 220 |
| Estimated Delivery | 7–21 days | 5–10 days | 3–5 days | 3–5 days |
| Max Weight | 2 kg | 30 kg | 70 kg | 70 kg |
| Max Length | 60 cm | 1.5 m | 120 cm | 120 cm |
| Length + Girth | 90 cm | 3 m | 120 × 80 × 80 cm | 120 × 80 × 80 cm |
| Tracking Service | ✓ | ✓ | ✓ | ✓ |
| Signature Required | ✓ | ✓ | ✓ | ✓ |
| Insurance | ✓（up to 6,000 JPY) | ✓ *1 | ✓ *1 | ✓ *1 |
| Additional Options | - | - | ✓ | ✓ |
| Details | More Info | More Info | More Info | More Info |
*Delivery time may vary depending on customs procedures, weather, and local postal conditions.
*1 All EMS, FedEx, and DHL shipments include tracking and insurance coverage against loss or damage during transportation.
Each shipment is insured up to 6,000 yen by default.
Full-value insurance can be arranged upon request — please contact us if you would like to apply additional coverage.
Airmail
Airmail is a standard international shipping method provided by Japan Post.
It is transported by airplane and is one of the most economical ways to send parcels overseas.
Shipping costs are calculated based on the actual weight of the package.
Airmail parcels are limited to packages weighing up to 2.0 kg with a combined length, width, and height of 90 cm or less.
Please note that tracking is not available for Japan Post Airmail shipments to Canada.
If delays occur due to Japan Post’s delivery conditions, we may suggest an alternative shipping method such as EMS, DHL, or FedEx for more reliable delivery.
In such cases, we will contact you in advance to discuss and confirm any changes to your shipping method.
Express Service (EMS)
EMS (Express Mail Service) is the fastest and most secure international shipping method offered by Japan Post.
It includes tracking, priority handling, and insurance coverage.
Additional insurance can be purchased for higher-value items.
Delivery usually takes 3–7 business days, depending on your country.
FedEx ・DHL
We also offer international express delivery via FedEx・DHL.
FedEx・DHL provides fast and reliable service, with most shipments delivered within 2–5 business days.
Each parcel can be tracked online throughout its journey, ensuring peace of mind and timely delivery.
If you prefer FedEx, please select it during checkout.
Additional shipping fees may apply depending on the destination country and package size.
Packaging
We take great care in packaging not just for domestic shipping, but with the goal of delighting our international customers.
Each item is securely wrapped with new protective materials to prevent movement inside the box.
We use bubble wrap both inside and outside the product’s gift box, and new cardboard boxes whenever possible.
For cushioning, we use clean, unused newspaper to avoid bursting or staining during transit.
When the order is a gift, we wrap it with pink kraft paper to create a warm and special moment for the recipient.
At Manekineko-Ai, we believe that packaging is an extension of the craftsmanship itself —
a reflection of the same care, sincerity, and attention to detail that go into every handmade piece.
Our team packs each order with pride, treating every box as part of the overall experience.
How to Add Shipping or Gift Options
After adding an item to your cart, you can proceed to checkout if you have no specific shipping preference.
The default shipping method is Airmail.
If you wish to upgrade your shipping method (for example, to EMS, DHL, or FedEx) or add gift wrapping options, please select them before completing your checkout.
Payment Methods
We accept the following payment options:
- Credit Cards (via Stripe)
- PayPal
- Apple Pay / Google Pay
- Other PayPal-authorized cards (e.g., Discover)
All payments are processed securely via encrypted communication. Transactions are processed in Japanese Yen (JPY). Due to exchange rate fluctuations, the final billed amount may differ slightly from the checkout amount shown. Refunds may also be affected by currency rate differences.
Your statement may display “Manekineko-Ai” or “Kisashijapan Co., Ltd.” as the billing entity.
Returns & Refunds
Return Policy
We only accept returns in cases where the product has a major defect or damage. Please include all original packaging and accessories when returning an item. A return authorization (RMA) must be obtained in advance.
Return Shipping
If the return is due to our error, we will cover the return shipping costs.
If returning for personal reasons, the customer will be responsible for return shipping fees.
Refunds
Refunds will be issued to the original payment method used. Please allow several business days for the process to complete.
In Case of Damage
We take every possible precaution to ensure that items are safely packaged and thoroughly inspected before shipment.
Our goal is to deliver your order in perfect condition so that you can shop with complete confidence.
However, in the unlikely event that your item is damaged during transit, please follow the procedure below so that we can assist you under the shipping carrier’s insurance policy:
Please provide clear photos of:
-
The damaged item
-
The packing materials, such as bubble wrap or cushioning
-
The outer shipping box, including any visible dents or tears
These photos are required for the carrier’s damage claim process.
Please contact the shipping company directly with these details, and keep all packaging materials and contents until the claim is fully resolved.
If the packaging is discarded before the inspection, the carrier’s insurance may not be applied, so please handle everything with care until the process is complete.
Duties and Import Taxes
All orders are treated as imports. Depending on your country or region, customs duties, VAT, or brokerage fees may apply.
For U.S. Customers
We ship under the DDP (Delivered Duty Paid) system. This means all applicable duties and import taxes are included in the total amount you pay. No additional fees will be charged upon delivery.
For Customers Outside the U.S.
Orders are shipped under the DDU (Delivered Duty Unpaid) system. Duties, taxes, and brokerage fees (if applicable) are charged by your local customs or courier and are the customer’s responsibility.
Delivery Restrictions
We do not ship to P.O. Boxes. Please provide a valid residential or business address.
Customs and Delivery Delays
Delivery times may be affected by customs clearance, seasonal shipping volumes, or other factors beyond our control. We appreciate your understanding.
Country-Specific Tax Information
Australia
From July 1, 2018, a 10% GST applies to imported goods valued at AUD 1,000 or less. GST is collected at checkout by the seller or online marketplace and remitted to the Australian Taxation Office (ATO).
For purchases over AUD 1,000, GST will not be collected at checkout but must be paid to customs upon arrival.
United Kingdom
As of January 1, 2021, items valued under £135 are subject to 20% VAT collected at the point of sale. VAT is remitted to HMRC by the seller or marketplace.
For orders over £135, VAT is not collected at checkout but is due upon import to the UK.
Canada
Orders over CAD 20 are subject to applicable duties and GST. Please refer to the official Canada Customs website for more details.
Singapore
Orders exceeding SGD 400 are subject to import duties and GST. See the Singapore Customs website for details.
Mainland China
We ship to mainland China via EMS. EMS parcels rarely encounter customs issues, but if inspected, taxes may apply. Instead of import duties or VAT, “postal tax” (行邮税) may be charged at rates of 13%, 20%, or 50% depending on the item. For tableware, the rate is typically 13%. Taxes under RMB 50 are usually exempt.
Purchase limits apply:
Single purchase limit: RMB 5,000
Annual purchase limit: RMB 26,000
Please consult the official Chinese Customs website for details.
EU Countries
Orders shipped to EU member states are subject to both VAT and customs duties based on the total order value (product + shipping).
Under EU regulations, customers are responsible for paying VAT and import duties on the combined product and shipping amount. This applies to shipments to Switzerland, Germany, and other EU destinations.