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FAQ

 Products 

Q.What mean Manekineko Colors?

A.There are a lot of questions about the profit difference for Manekineko by each color so I would like to answer about it.
There are various color for Maneki neko, especially white, black and red are the colors which can be seen often.

--Each Maneki Neko( Lucky cat ) has own meaning--

  • White cat: Happiness, purity
  • Balck cat: Safety, wards off evil spirit
  • Red cat: Protection from illness
  • Gold cat: Wealth and prosperity
  • Pink cat: Love, relationships, and romance
  • Bule cat: Education, studies
  • Green cat: Family safety
  • Right Paw raised: Invites money and good fortune
  • Left Paw raised: Invites customers or people
  • Please find a MMM which is the perfect match for yourself.  

Q.How does ManekinekoAi offer high quality Japanese products at low prices?

A. Our products are contracted with Japanese workshops and craftsmen and are shipped directly from our company, so we will be able to deliver the cheapest and highest quality products.
 At on-line direct sales, we can offer lower prices by reducing the extra costs associated with retailers. These Japanese superior quality products cannot be found anywhere at low price.
 Please confirm the quality and prices for details.

Q. Please tell me about the allure of Japanese traditional crafts.

A.Things that carefully produced by handicraft have attractiveness that cannot be compared with those that produced in large quantities.
 It does not mean that they were just hand made, and it means that they are only "good items" made with a high technique and delicate work carefully.
 When they say handcrafts, I think many people think it means traditional crafts and folk art objects, but lately, there are many craftsmen/women showing their handwork that is wonderful in every field, including miscellaneous items and accessories.
 Also, polite manual work of craftsmen/women is essential in order to take full advantage of carefully made materials.
 Products that are born with the best use of the best materials can be used for a long period, and taste will be born more and more while using it, and it will be your special one.
 Many of the traditional crafts sold at ManekinekoAi were produced by craftsmen with decades of experience.

 

  Shopping 

 

Q.I will purchase multiple items. I want to ship out all of them by SAL, but can they be combined together? 

A.Thank you that you liked a lot of items. 

In regard to SAL, there is a limitation which is up to 2kg for the cardboard box after packing. If it is more than 2kg, it will be possible to separate into multiple boxes and ship them out by SAL.
If you could contact us once, we will create an estimate for shipping if it becomes more than 2kg.

Q How can I make a payment?

A.We accept VISA, MasterCard, American Express, Apple Pay,and PayPal. Unfortunately, we do not accept cash or personal checks. We accept Discover that was approved by PayPal.
 Our checkout process is authorized through Stripe and PayPal. Stripe and PayPal are the most reliable payment companies in the United States and will handle secure transactions with our customers by processing our online credit card transactions.

 

Q.How it can be packed? 

A.We understand about the characteristics for items so even delicate items are packed firmly by using bubble wrap and several packing materials. 
Also, we use a lot of packing materials for the space in the cardboard box.
We can guarantee that it will be delivered to you in same condition as when it left Japan.
  Please take a look at this to find out how it’s packed → Pack the item.

Q. How can I use a coupon code?

A.Of couse,Please see this page. 

 

Q.Is the security for the personal information safe?

 A.Please do not worry. We understand that your personal information protection is the most important responsibility for us.
We try to create a shop where customers can enjoy shopping without worrying about anything. More details are written on our privacy policy so please check it out. 

Our privacy policy

  

   Shipping / Delivery 

Q. How much shipping charge will it cost?

A.Shipping method can be changed by the area you live and the weight of the item. 
If you wish to check the shipping fee for each item, please see this page.

 


Q.How long does it take for my package to arrive?

 A.When item is ordered, normally it gets delivered from Osaka between 4 to 8 days by EMS, 20 to 30 days by Sal registred . Delivery time is different by the postal service in each country and also by conditions in the customs. Customs rarely checks cargo, but in that case, it will take about a week more.

 

Q. What is EMS ( Express International Delivery ) ?

A.If you select the international courier serviceEMS ( Express International Delivery ) when ordering, item will normally arrive in 4 to 8 days ()and it is trackable. (Location of the package will be tracked.) This is particularly a good option when the international transport is busy during holiday season in winter.

If you wish to track the package, please inform us about the order number. If you select this express devilry option (EMS), please mark on Express for 4.SHIPPING METHOD on Check-Out Page.

 

Q. I chose EMS (Express International Delivery) for my order, but the package has not arrived yet. It has been over 8 days from the date of expected, so I would like to track my package. What should I do now?

A.Please inform us about the order number. We will track your package and let you know there it is located at, also providing you all tracking information so you will be able to track it by yourself.

If it is shipped out by normal international standard, the shipped item will be delivered from Osaka between 7 to 12 days usually.

 

Q.If I order as ManekinekoAi, will I need to pay tax?


A. Our ManekinekoAi office is run by Katano city of Osaka. Therefore, tax which is imposed by Japanese government or other country’s government (For example, consumption tax and etc.) If you order with us, you will not need to pay tax. However, if you live in the country where you are charged tax for item, you may have to pay customs duties.


Q. When I order on ManekinekoAi, do you make me burden the tax on Japanese product?


A. Tax is different by your country. If you have to pay customs duties, you will be obligated to pay for it when receiving the ordered item.

Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer's responsibility.

 Please check with your country's customs office to determinewhat these additional costs will be prior to bidding/buying.

Please Note
 These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges.Customs duties vary depending on your country.
 If you have to pay a custom duty, you will be required to pay the duty when you receive your order.
 Taxes other than customs duty, for example, VAT (Value-Added Tax), can be possibly imposed when you receive the parcel (especially in the EU region). It depends on each country’s regulation, order contents, order amount, or each circumstance. We don’t charge you any taxes with your order payment.
 And we are unable to bear any responsibility for any taxation issue. For more details about what taxes may be required in your country, please contact the tax or customs authority in your country.

 

Q  In case of a defective item or an incorrect item has been delivered or if I would like to exchange
items, what should I do?


A. Our staff with specialised knowledge carefully pack the inspected item for shipping.
However, we will be happy to replace the damaged, defective and wrongly delivered item. Additional shipping fee will be paid by ManekinekoAi.
Please inform about the damaged or defective item to ManekinekoAi within a week from the time you received the item.

Please see return item and return item policy for details.

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